Refund and Return Policy

Effective Date: 05/21/2024

Thank you for shopping at Aostoy. We are committed to providing you with high quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns:

You have 30 days from the date of receipt to return an item.

To be eligible for a return, the item must be unused and in the same condition as when received, including all original packaging.

Return Process:

Contact our customer service team at contact@aostoy.com to initiate a return.

Include your order number and a brief description of the reason for the return.

Once your return request is approved, you will receive instructions on how to return your item.

Refunds:

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within a certain amount of days (e.g. 5-10 business days).

Exchanges:

If you receive a defective or damaged item, please contact us within 7 days of receipt and we will arrange a replacement.

Non-Returnable Items:

Certain items, such as non-returnable items, custom orders, or gift cards, cannot be returned.

Shipping Costs:

You are responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.

Contact Us: If you have any questions or concerns about our refund and return policies, please contact us at contact@aostoy.com.